Skrim Watercolors’s Shipping Policy

Domestic Shipping Policy

Where do we shipp?

We shipp worldwide from Germany with DHL.

Shipment processing time

All orders are processed within 2-5 business days. 

In high volume order times it can occur that due to limited supply of some colors the processing time can be longer.

We do not shipp during holidays or weekends, delays can occur during high volume order times.

 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Depending on your location Shipping time and services can differ.

Inside Germany it can take 2-5 days after processing untill it arrives.

Inside the EU and Europe in general 5-10 days strongly depending where you live.

North America can take up to 20 days for the remote places.

Other parts of the world can take from 10 days in countries with a higher level delivery infrastructure to 40 days in countries with very low level delivery infrastructure.

For people in Australia/New Zealand it can take up to 30 days to arrive at your place.

 

Free Shipping is guaranted for every order above 30€.

 

We only shipp with DHL services.

 

Customs, duties, and taxes

Skrim Watercolors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

 Skrim Waterolors is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

Shippment of returns have to be payed by the buyer. Returns are only accepted when the shippment has been delivered to us succesfully.

For more information, email support (info@skrim-watercolors.com).